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Cheddagram Support

We’re here to help.

Send us a note and we’ll get back to you within one business day.

Quick answers

How long does it take for a letter to arrive?

Letters print within 2 business days and typically arrive within 5-7 business days of that. Handwritten letters take an extra 3-5 days to process.

Can I edit a letter after sending?

Once you tap Send, the letter is queued with our print partner Lob. You have about 20 minutes to cancel it from the Letters tab — after that, it’s on its way.

How does the free trial work?

You get 7 days free with 3 free letter credits. If you cancel before day 7, you won’t be charged. If you don’t cancel, your card is charged for the plan you selected.

Can I use my own return address?

Yes — that’s how it works. Every letter is sent from your own return address. Set it up in Settings → Sender Address. Your address never touches anyone else’s mail.

Where does the owner information come from?

Public records. Parcel data comes from county assessor databases via Regrid, and contact information comes from a licensed skip trace provider. This information may not always be current.

What if a letter is returned undeliverable?

Returned mail goes to the return address you set. We refund the postage portion (not the print cost) if a letter is confirmed undeliverable by USPS.

Can I send letters to multiple recipients at once?

Not yet — Cheddagram is designed for one-at-a-time targeted sends. Batch send is on the roadmap.

Do you offer refunds?

Yes — if you’ve been charged for a plan you didn’t intend to keep, email support@cheddagram.com within 14 days and we’ll refund unused credits pro-rata.

Is my data private?

Yes. We never sell your data. See our Privacy Policy for full details.

How do I cancel my subscription?

iOS: Settings → Apple ID → Subscriptions → Cheddagram → Cancel
Web: Settings → Subscription → Manage → Cancel

Still stuck?

We’ll help you sort it out.

Email support@cheddagram.com — we usually respond within a few hours during business hours (9am-5pm CT, Monday-Friday).

For urgent issues

Include the details that help us move fast.

  • Your account email
  • The letter ID or transaction ID (found in the Letters tab or your receipt)
  • What you were trying to do
  • What happened instead
Report a problem

Found a bug or crash?

Tell us your device (iPhone model + iOS version, or browser + OS), steps to reproduce, and include a screenshot or screen recording if you can. Send it all to support@cheddagram.com.